FAQ

Orders

Do I need an account? No — you can check out as a guest. An account lets you track orders and handle returns more easily.

Can I change or cancel an order? If you contact us soon after ordering at lumeboutiq@gmail.com with your order number, we can usually still amend the address or cancel before dispatch.

Payment

How can I pay? BLIK, Przelewy24 (online transfer and card), or cash on delivery (within Poland).

Is payment secure? Yes — online payments are handled by Przelewy24. We never store your full card number.

Do prices include VAT? Yes, all prices include Polish VAT.

Delivery

Where do you ship? Within Poland only.

How long does it take? We dispatch in 3–5 business days; add the courier's transit time. Details on the Shipping page.

Which carriers can I choose? InPost Parcel Lockers, InPost Courier, DPD, and DHL.

Returns

How do I return something? You have 14 days to withdraw. Open your order and tap Return, or e-mail us. Full detail on the Returns page.

Reviews

Can I review a product? Yes — customers who have bought a product can leave a review of it.

Contact

Questions? E-mail lumeboutiq@gmail.com or call +48 500 401 595 (Mon–Fri 09:00–17:00).