Lume Editions
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Care
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CR · 05
Updated 2026 · 05 · 21
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EN
Care
Track order
— Where is my parcel?
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3 sections
Where's my order?
The fastest way to check is in your account.
- Sign in at the top right.
- Open Orders.
- Pick the order and look for the tracking link next to the courier name.
Don't have an account? Use the track link in your dispatch email — it goes directly to the courier's tracking page.
Order statuses, explained
| Status | What it means |
|---|---|
| Payment received | Your payment cleared. We're allocating stock from our warehouse. |
| Preparing | Your items are being picked, quality-checked, and wrapped. |
| Dispatched | The courier has collected the parcel. Tracking is live. |
| Out for delivery | The courier expects to deliver today. |
| Delivered | Marked delivered by the courier. Reach out within 48 hours if you didn't receive it. |
| Return requested | You've opened a return — keep the prepaid label handy. |
| Refunded | Refund issued. Banks post within 3–7 business days. |
Tracking link not working?
Couriers sometimes take up to 6 hours to register a parcel after collection. If the link still shows nothing after a day, email orders@lume-boutique.com.pl with your order number and we'll investigate.
— Lume, the studio